Privacy policy

Privacy Policy

Welcome to AÚA, where your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website leauaofficiel.com ("the Site") and our services ("the Services"). Whether you’re a customer, visitor, or just curious about our brand, this policy is designed to keep you informed.

Table of Contents

  1. Changes to This Privacy Policy
  2. Information We Collect
  3. How We Use Your Personal Information
  4. How We Handle SMS and Email Information
  5. Cookies and Tracking Technologies
  6. Disclosure of Personal Information
  7. Third-Party Links and Websites
  8. Security and Retention
  9. Your Rights
  10. Complaints and Contact Information
  11. International Users

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or other operational reasons. We will notify you of significant changes by updating the "Last updated" date and, where required, seek your consent.

2. Information We Collect

Direct Information:

When you interact with us, you may provide personal details such as your name, address, email, payment information, and account credentials.

Usage Data:

We automatically collect data about how you use our Site, including device information, IP addresses, and browsing habits, using Cookies and similar technologies.

Third-Party Information:

We may receive information from third parties, such as Shopify and payment processors, to facilitate your experience on our Site.

3. How We Use Your Personal Information

Providing Services:

Your information allows us to fulfill orders, manage your account, and improve your shopping experience.

Marketing and Advertising:

We may use your data to send promotional materials and tailor advertisements to your preferences. This includes using your SMS and email information, managed through Omnisend, a marketing automation platform. Omnisend helps us deliver updates, promotions, and personalized messages securely. You can unsubscribe from these communications anytime.

Security and Fraud Prevention:

We employ various security measures to protect your data and prevent fraudulent activities.

Customer Support and Service Improvement:

We use your information to respond to inquiries and enhance our services based on your feedback.

4. How We Handle SMS and Email Information

When you provide your SMS and email information through our Site, we use this data to enhance your experience and keep you informed about your orders, promotions, and updates from AÚA.

We partner with Omnisend, a third-party marketing automation platform, to manage our email and SMS communications. Omnisend adheres to strict data protection standards to ensure your information is securely handled. Consent to receive marketing messages is not a condition of purchase. Message and data rates may apply depending on your carrier.

 





Here’s how we use your SMS and email data:

  1. Order Updates and Notifications:
    We send transactional messages, such as order confirmations and shipping updates, to keep you informed about your purchases.

  2. Marketing and Promotions:
    With your consent, we may use your SMS and email details to share promotional offers, exclusive updates, and product launches. You can unsubscribe at any time by following the opt-out instructions included in our messages.

  3. Personalization:
    Your data helps us tailor our communications to your preferences, ensuring you receive relevant and meaningful content.

  4. Data Security and Sharing:
    We take appropriate technical and organizational measures to protect your SMS and email information. Omnisend acts as a data processor on our behalf, using your information solely to deliver our communications and never for their own marketing purposes.

  5. Your Control:
    You have the right to update or delete your SMS and email preferences. If you wish to opt out of marketing communications or access your data, please contact us at leauaofficiel@gmail.com.

We respect your privacy and strive to use your information responsibly, always in compliance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use Cookies to improve your experience on our Site. You can manage your cookie preferences through your browser settings. For more details, see Shopify's Cookie Policy.

6. Disclosure of Personal Information


We may share your personal information with trusted service providers who help us operate our business, including Shopify, payment processors, shipping carriers, and marketing platforms such as Omnisend. These providers are authorized to use your information only as necessary to perform services on our behalf.

We do not sell your personal information.








7. Third-Party Links and Websites

Our Site may contain links to third-party websites. Please review their privacy policies as we are not responsible for their content or practices.

8. Security and Retention

We take your security seriously but cannot guarantee absolute security. We retain your information as long as necessary for legal and business purposes.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or limit the use of your personal information. This includes rights under data protection laws such as GDPR and CCPA. You may exercise these rights by contacting us at leauaofficiel@gmail.com.

10. Complaints and Contact Information

If you have concerns about our privacy practices, please contact us at leauaofficiel@gmail.com. If you’re not satisfied, you may have the right to lodge a complaint with your local data protection authority.

11. International Users

We may transfer your data outside your country of residence. We rely on legal mechanisms like the European Commission's Standard Contractual Clauses to ensure your data is protected.