Shipping Policy

 

 

1. Processing Time

 

Orders are processed within 1–2 business days after payment confirmation. During high-demand periods, processing may take up to 3–5 business days.

Any items with extended processing times, including limited or special releases, will be clearly noted on the product page at the time of purchase.

 

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2. Shipping Rates & Delivery

 

 

Domestic Shipping (United States)

 

We offer free standard shipping on all U.S. orders. Expedited shipping options via UPS are available at checkout for an additional fee.

 

International Shipping

 

International orders ship via UPS. Shipping rates are displayed at checkout and vary by destination and service level.

Please note that customs duties, taxes, and import fees may be assessed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

 

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3. Tracking

 

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear after shipment.

 

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4. Shipping Delays

 

AÚA is not responsible for delays caused by the shipping carrier, customs clearance, or circumstances beyond our control. Once an order has been handed to the carrier, delivery timelines are managed by the shipping provider.

However, we will do our best to assist with tracking or carrier-related inquiries when possible.

 

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Return Policy

 

All purchases from AÚA are final sale.

We do not offer returns or exchanges for sizing, fit, or change-of-mind.

Please review product details, measurements, and order information carefully before completing your purchase.

In the rare event that an item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can review and assist.

Thank you for supporting independent design.